Shipping ElectroGel to Italy
Quick heads-up for our Italian customers.
Our E-Stim Systems Electro Gel is produced in the EU, where it's classified as a cosmetic. Unfortunately Italian customs have now changed the way they handle cosmetic imports, and they now charge £44 plus Italian VAT on every order to process the documentation. That charge lands on each shipment, so it makes sending gel into Italy unworkable for us right now. We've had to pause Electro Gel orders to Italy for the time being.
Nothing changes anywhere else. If you're ordering from outside Italy (or the US where a separate issue exists), then your gel ships as normal.
We're working on a fix. Until we've got one sorted, a simple water-based lube should do the job with your e-stim kit if you're in Italy and caught short.
We'll update this post the moment anything changes. Sorry for the inconvenience, and thanks for bearing with us.
