If you're in the EU and you order from us, there's a small customs change worth knowing about. It's live from 1 July 2026.
The EU now applies a temporary €3 customs charge on low-value parcels coming in from outside the EU. It affects orders with a goods value up to €150.
The rule was built to deal with the river of cheap parcels flooding in from the likes of Temu and Shein, but unfortunately the net doesn't tell the difference between a mass-market dropshipper from China and a small British workshop. And since we're now classed as outside the EU, it catches us too. Some of us are still missing you our EU friends.
So no, it isn't a fee we've invented. We ship to you from Watford, and unfortunately the UK sits outside the EU, and that's why it lands on your order.
The charge is applied per item by its customs category, not per parcel. Most orders won't notice. A mixed order spanning different product types could carry more than one €3 charge.
What isn't changing
Orders over €150 aren't caught by this rule. It's not VAT, which works exactly as before. And it's not a hidden E-Stim Systems surcharge. We've added nothing.
What you'll see
For eligible EU orders, we sort the customs side for you through our shipping setup, so any charge is shown at checkout rather than sprung on you at the door. You see the full cost up front, with nothing extra to settle when the parcel arrives.
No nasty surprises once your order's on its way. That's the part we care about.
