Why We Offer a Lifetime Guarantee?
Because You Come First
We have always tried to do things a little differently. When we started back in 2004, we wanted to make electroplay gear that actually worked when you played with it. Equipment that was safe, powerful, and built to last. Now, more than 21 years later, we’re still here, and still trying to put you, our customer, first.
That’s why every E-Stim Systems power box and Premium electrode comes with our Lifetime Guarantee. No tricks, no hidden terms, No requirements to get a few extra years if you register, just a promise that if it ever stops working, and you were the original purchaser, then we will do our best to fix it.
All we ask is that you are the original owner and keep your proof of purchase, and if something does go wrong, contact us. We will generally ask to to get it back to us so we can take a proper look. We don’t just throw things away when they break, we like to investigate, repair, and then return them to you, because we care about doing things the right way.
But Why?
Because it is the right think to do and it actually makes good business sense. We are all seeing the effects of a throwaway society, and it effects us all. So trying to make sure that things will keep on going when others get binned is the right thing to do. But equally If you have taken the time and effort to trust us with your hard earned money, then we should be worthy of that trust. We love out products and we hope you will too.
If you love something then you might want more of it which is why we keep coming up with new ideas.
Built by Us. Backed by Us.
We design our products, We make our products, and yes we play with our products.
Every E-Stim Systems Premium Electrode and E-Stim PowerBox is designed and built right here in the UK. We use aircraft-grade alloys, quality plastics, and precision fittings - materials chosen for their strength, safety, and durability.
We build our products to last for years, not months. When you buy from us, you’re buying from the people who actually make the equipment and who know it inside out. We don't just design the kit, we play with it ourselves.
If there’s ever a problem, we want to know why it happened. We’ll test it, repair it, and get it back to you. Because we don’t believe in waste, and we don’t believe in throwaway products. We believe in craftsmanship, sustainability, and customer care.
Made to Last. Repaired, Not Replaced.
We don’t do disposable tech. That’s better for you, better for the planet, and a big part of why we’ve built such a loyal customer base.
So yes, our Lifetime Guarantee really does mean a lifetime. Please keep your proof of purchase, contact us if there’s an issue, and we’ll do our best to get things working again. It is that simple.
