When It's Not Quite Working

Something's off. Maybe the sensation's sharp where it should feel smooth. Maybe you're cranking the dial and feeling nothing. Maybe the box won't talk to the electrode, or the electrode won't talk to you. Whatever it is, you're in the right place. Nine times out of ten the fix is small, and you're closer to a good session than you think.

Start With the Basics

Most troubleshooting comes down to four things: connection, contact, conductivity, and confidence. Check the cable. Check the electrode is making proper contact with skin. Check you've used enough gel or moisture where you need it. And check you haven't quietly turned the intensity down without noticing. Sounds obvious. It's almost always one of those four.

When the Basics Don't Solve It

The articles below walk through specific symptoms in detail. Sharp and stingy. Weak or distant. No sensation at all. Connection trouble between your box and the kit. If you're still stuck after working through them, then our user support forum at e-stim.net is a great resource.

If in Doubt Ask

If you really get stuck, then you can always email us at info@e-stim.co.uk, call us on +44 (0)1923 226494, or use the online chat. No AI bots, just us.